Handling of personal dataWhy Customer Privacy matters to one.com
The customer’s right to privacy is of great importance to one.com. one.com recognizes that when a customer chooses to provide one.com with personal information and data, the customer places confidence in our ability to handle customer privacy in a responsible manner. bt-hypnotise.com acting as data controller
bt-hypnotise.com acts as data controller for you as our customer, and for any personal information you provide upon registering to and using our service. We have the responsibility as data controller for this information.
We refer to our private notice for info on our collection and use of your personal data.
bt-hypnotise.com acting as data processor
If you store personal information on our servers one.com will act as data processor for this information. As our customer, you are the data controller for this data and will need a Data Processor Agreement (DPA) with us.
Here you can find our Data Processing Agreement which will apply to all our customers in the European Union that are using us to process personal data.
Together with our updated privacy policies, this will be the foundation you need when processing personal data on our systems.
Note that if you only use our services for processing of personal data for purely personal or household activities and you are a natural individual then the EU Privacy Regulation does not apply to you and you do not need a DPA.
We encourage you to keep your personal details updated
The customer can help one.com to improve the effectiveness and quality of service by keeping one.com notified of any changes to the customer’s name, address, phone number or email address. The customer can do this by updating the customer’s personal details when logged into the customer’s bt-hypnotise.com control panel.
Customer data policyCustomer Data
By Customer data is meant any information the customer has placed on his/her web space at one.com, for example emails, internet pages, photos and database content.
To the extent that the customer is processing personal data as a data controller, we refer to the above bt-hypnotise.com acting as data processor paragraph.
The Customer’s Responsibility for the Account at bt-hypnotise.com
The customer should always log out of any account when finishing a session, to ensure that others cannot access the customer’s private personal information. The customer should take this precaution even if the customer is not using a public computer at a library, an internet café or the like.
Bt-hypnotise.com recognizes the special responsibility that comes with the hosting of personal data on customer’s web space accounts. We want our customers to consider bt-hypnotise.com a trusted place for data storage. The bt-hypnotise.com data center is therefore designed to meet the highest standards of security.
Bt-hypnotise.com customer service handling processHow we handle customer queries
If you have any questions, please contact me. Within 24 hours of receiving your query on firstname.lastname@example.org,
Our process for handling customer complaints
1. Contact bt-hypnotise.com Support by mail.
In the first instance you should contact our manager on mail.
2. Contact our Customer Care team
If you are not satisfied with the response that you have received from the bt-hypnotise.com Sales team, please write to me on mail.
Our Customer Care team will review your case carefully and will come up with a solution within two working days.
3. Contact our Support Manager
If you are not satisfied with the response that you have received from the Customer Care team, you can escalate your case to the support manager.
All escalated complaints should include the following information:
Your name, contact details, or order number and a clear description of your complaint. Please write "Complaint" in the subject line of your email.
The support manager will acknowledge your complaint within two working days of receipt and would aim to respond to you within five working days.
4. Submit a complaint for online dispute resolution
A complaint about a product or service purchased from one.com may be submitted to the European Commission’s online dispute resolution portal: http://ec.europa.eu/odr.
When filing a complaint, please provide our email address: email@example.com.
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