Private Policy

Private policy

Handling of personal dataWhy Customer Privacy matters to

The customer’s right to privacy is of great importance to recognizes that when a customer chooses to provide with personal information and data, the customer places confidence in our ability to handle customer privacy in a responsible manner. acting as data controller acts as data controller for you as our customer, and for any personal information you provide upon registering to and using our service. We have the responsibility as data controller for this information.

We refer to our private notice for info on our collection and use of your personal data. acting as data processor

If you store personal information on our servers will act as data processor for this information. As our customer, you are the data controller for this data and will need a Data Processor Agreement (DPA) with us.

Here you can find our Data Processing Agreement which will apply to all our customers in the European Union that are using us to process personal data.

Together with our updated privacy policies, this will be the foundation you need when processing personal data on our systems.

Note that if you only use our services for processing of personal data for purely personal or household activities and you are a natural individual then the EU Privacy Regulation does not apply to you and you do not need a DPA.

We encourage you to keep your personal details updated

The customer can help to improve the effectiveness and quality of service by keeping notified of any changes to the customer’s name, address, phone number or email address. The customer can do this by updating the customer’s personal details when logged into the customer’s control panel.

Customer data policyCustomer Data

By Customer data is meant any information the customer has placed on his/her web space at, for example emails, internet pages, photos and database content.

To the extent that the customer is processing personal data as a data controller, we refer to the above acting as data processor paragraph.


The Customer’s Responsibility for the Account at

The customer should always log out of any account when finishing a session, to ensure that others cannot access the customer’s private personal information. The customer should take this precaution even if the customer is not using a public computer at a library, an internet café or the like.

Data Security recognizes the special responsibility that comes with the hosting of personal data on customer’s web space accounts. We want our customers to consider a trusted place for data storage. The data center is therefore designed to meet the highest standards of security.


Registrant Educational Materials (ICANN)

Registrants’ Benefits and Responsibilities (ICANN) customer service handling processHow we handle customer queries

If you have any questions, please contact me. Within 24 hours of receiving your query on,


Our process for handling customer complaints 

1. Contact Support by mail.

In the first instance you should contact our manager on mail.

2. Contact our Customer Care team

If you are not satisfied with the response that you have received from the Sales team, please write to me on mail.

Our Customer Care team will review your case carefully and will come up with a solution within two working days.

3. Contact our Support Manager

If you are not satisfied with the response that you have received from the Customer Care team, you can escalate your case to the support manager.

All escalated complaints should include the following information:

Your name, contact details, or order number and a clear description of your complaint. Please write "Complaint" in the subject line of your email.

The support manager will acknowledge your complaint within two working days of receipt and would aim to respond to you within five working days.

4. Submit a complaint for online dispute resolution

A complaint about a product or service purchased from may be submitted to the European Commission’s online dispute resolution portal:

When filing a complaint, please provide our email address: